Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at hello@toseon.com.

Return Address:

[Please insert your return address here]

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, please contact us at hello@toseon.com.

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Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

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Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care products
• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about a specific item.

Unfortunately, sale items and gift cards cannot be returned.

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Exchanges

The fastest way to receive the item you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item.

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European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify, the item must be returned in the same condition in which you received it—unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

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Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@toseon.com.

Return Address: 
208-102, 47-42 Seolwol-gil
Gwangju-si, Gyeonggi-do 12740
Republic of Korea